• terms & conditions


RECEPTION

  • Guests may check in any time after 14:00. Our front desk is open 24 hours a day to accommodate late arrivals.
  • Checkout latest till 10.30am- there is a luggage storage option - stayover after 14.00pm will be charged as an extra night. 
  • Payment-off for stay, upon arrival.


Cancellation Policy


  • Guests may cancel or modify their reservation free of charge up to 5 days (120 hours) before arrival, calculated from the check-in time of 14:00 (2:00 PM) on the arrival date.
  • If the reservation is cancelled or modified within 5 days of arrival, the full amount of the stay will be charged.
  • In case of a no-show, the full reservation amount will be charged.
  • To guarantee the reservation, the guest’s credit card will be preauthorized at the time of booking for an amount equal to the first night of the stay, in order to verify the validity of the card. No funds will be captured unless applicable under the cancellation or no-show policy.


GENERAL

  • For the comfort, safety, and well-being of all guests and staff, the hostel reserves the right to refuse accommodation or terminate a stay to any guest who arrives under the influence of alcohol or drugs, or whose personal hygiene is deemed insufficient to meet basic cleanliness standards. Such decisions are made at the sole discretion of hostel management and are intended to maintain a safe, clean, and respectful environment. In these cases, no refund will be issued.
  • No curfew
  • Overnight accommodation is strictly limited to registered, paying guests only. Individuals who are not checked in or have not paid for their stay are not permitted to stay overnight. All visitors must be reported to and approved by the receptionist. Unregistered outsiders are not allowed to stay in the hostel under any circumstances.
  • Forgotten things will be kept for 30 days, after that time they will be handed over to local charitable/humanitarian/ecological organizations, depending on the forgotten thing.
  • In case guests use another bed from the one they were originally assigned, one night fees will apply.
  • Be respectful of others and leave your space tidy and clean.
  • Avoid noises and be careful to close doors.
  • Don’t hang washed clothes in communal space, neither on bunkbeds (there is a self-service laundry, 3min away).
  • We ask you not to damage, remove or change the layout of the furniture in the rooms. For every deliberate damage or removal we will claim the compensation for the cost of the damage.
  • Sharing beds is not allowed
  • Eating or drinkng alcohol in the room is not allowed
  • No pets allowed
  • Non-smoking policy: Smoking is strictly prohibited in all enclosed areas of the hostel. Any guest who violates this policy will be required to leave the property immediately, without refund for any unused nights.
  • Zero-Tolerance Drug Policy: The use, possession, or sale of drugs of any kind is strictly forbidden on hostel property. Violation of this policy will result in immediate eviction without refund.
  • Mind your valuables- make sure they are well locked in the assigned bed lockers
  • Please note we only accept guests within 18-40 years of age.
  • Guests found breaking any hostel rules and regulations are liable to be evicted from the hostel while extra charges will apply (depending on the damaged caused).

KITCHEN 

  • Respect others’ food and fridge space as well as stove burners
  • Wipe the counter down when you’re done with the space as well as all utensils used while cooking - It is prohibited to remove inventory from the rooms and shared areas.
  • Food can be stored in the refrigerator for guests in the kitchen. Please label the food, write your name and date of departure on the label. All unmarked foods and foods with expired shelf life will be thrown away.
  • Please don’t cook between 23.00pm-6.00am
  • Please always use the relevant mats to leave a hot pan on the board
  • Please always use ventilation while cooking




GROUP RESERVATIONS


Please email us at info@wheninathenshostel.com for any group reservation inquiries, to inform you accordingly.

VISA CONFIRMATION


Such a confirmation can be provided to the relevant authorities only for prepaid bookings.